Q: Can an attendee extend the dates of their reservation to arrive early or stay additional nights after the congress? 
A: The booking window allows for reservations 3 days before the beginning of the event and 3 days after its end, subject to hotel availability.

Q: Is a credit card required to book?  
A: Yes, the credit card is only requested to guarantee the booking; no deposit is charged at the time of reservation 

Q: What is the cancellation policy? 
A: This is at the discretion of each individual hotel; delegates should check the hotel’s specific cancellation policy.  

Q: How does a guest modify or cancel their reservation? 
A: Reservations are managed directly by the guests, who can contact the hotel for any modifications or cancellations.  

Q: When will the guest’s credit card be charged? 
A: The credit card is only used as a guarantee. No transaction occurs on our portal; payment details and timing are agreed directly with the hotel.

Q: Is there a liaison from Destination Florence or the individual hotels that I can reach out to for questions?
A: Guests can reach out to Destination Florence or directly to the hotels.